Shipping & Delivery
Equipment and supplies orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
We ship via UPS and USPS within the 48 contiguous states. Call or email firstname.lastname@example.org for rates to AK, HI, PR, VI, APO's, and for greenhouses and polycarbonate panels.
Shipping charges are calculated and displayed at checkout. For oversize/overweight products, our shipping department will select the most economical way to send your order. Please call or email email@example.com for these rates and options.
Greenhouses and polycarbonate panels are shipped via motor freight. Call or email firstname.lastname@example.org for delivery rates, and estimated delivery time.
In-Store Pick Up
You can skip the shipping fees with free local pick up at Charley's – 17979 State Route 536, Mount Vernon, WA 98273. After placing your order and selecting “local pick up” at checkout, your order for in-stock items will be prepared and ready for pick up within 2 business days. We will send you an email when your order is ready, along with instructions.
Our in-store pick up hours are 9 am to 3:30 pm Monday-Saturday. Please have your order confirmation email with you when you come.
How do I check the status of my shipped order?
When your order has shipped, you will receive an email notification that will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations with shipping to P.O. Boxes. Please provide your phone number, and we will call if a physical address is necessary.
Return & Exchange Policy
Inspect your entire order upon delivery. If your order was damaged in shipment, call us and we will process a claim to replace your damaged product. We must be notified of damage within one week of delivery in order to process a no-charge replacement.
If you need to return a product for any reason, please call and speak with a customer service representative. We will confirm the return address and provide you with a Return Authorization Number if necessary. To return the product, package it well and include a note explaining what service you would like: exchange, credit or refund. Insure any product that you return.